New Year, New You – Make 2026 the year you volunteer with Citizens Advice Harlow
Looking for a meaningful New Year’s resolution for 2026 that truly makes a difference? Why not choose a resolution that helps others as well as yourself?
At Citizens Advice Harlow, volunteers are at the heart of everything we do. Every day, our teams help local residents access free, independent, and confidential advice to overcome life’s challenges and move forward with confidence.
We believe everyone deserves access to high-quality advice, regardless of their circumstances. By volunteering with Citizens Advice Harlow, you can play a vital role in supporting the people of Harlow and strengthening our community.
A wide range of volunteering opportunities
We offer a variety of volunteering roles to suit different skills, interests, and availability. All roles come with free, comprehensive training and ongoing support, ensuring you feel confident and valued in your position. Opportunities include:
Advisers - helping people online, over the phone, or in person
Admin and customer service roles - supporting the smooth running of the service
IT support - helping maintain and manage our systems
Trustees - guiding the strategic direction of the organisation
Fundraising, research, and campaigning - helping influence policy and create positive change
No matter the role, every volunteer contributes to making advice accessible to those who need it most.
Why volunteer with Citizens Advice Harlow?
Volunteering with us allows you to:
Give back to the Harlow community
Gain new skills and experience
Build confidence and knowledge
Meet new people and work as part of a supportive team
Make a real, measurable difference in people’s lives
Our volunteers come from all walks of life, and many tell us how rewarding it is to know they’ve helped someone find a way forward.
Jeff’s story: Giving back to Harlow
Jeff, one of our active volunteers, joined Citizens Advice Harlow after retiring from full-time work.
“After retiring, I wanted to find a part-time opportunity where I could contribute to the community. As someone who was born in Harlow and has lived here my entire life, volunteering locally was important to me.”
After applying, interviewing, and completing his induction, Jeff began adviser training.
“The training was thorough and wide-ranging, preparing me for the broad range of client enquiries we receive. I still continue to learn new things every week.”
With strong support from supervisors and fellow staff and volunteers, Jeff gained confidence and found his own approach to helping clients.
“My IT skills aren’t the strongest, but I’ve found a way to work effectively. The knowledge, professionalism, and compassion of everyone at Citizens Advice Harlow never cease to impress me.”
For Jeff, volunteering is about purpose and community.
“Overall, I genuinely feel that I’m giving back to the Harlow community. It’s incredibly rewarding to know you’ve helped someone find a way forward. Hearing a client say ‘thank you’ always means a lot.”
Join us
Whether you’re looking to gain experience, learn new skills, meet people, or give something back, volunteering with Citizens Advice Harlow can be a rewarding and meaningful experience.
Together, we can ensure that everyone in Harlow has access to the advice and support they need.
To apply to volunteer at Citizens Advice Harlow, please click here.