For Advice

Citizens Advice Harlow offers free, confidential, impartial and independent advice and information on a wide range of subjects. Get in touch in a way that works for you.

If you need advice, please call our FREEPHONE 0800 144 8848
Due to the high level of demand for our service, you may experience a delay in an adviser answering your call.

Email us for a quicker response EMAIL ADVICE

If you have an energy related query, please call our UKPN FREEPHONE 0808 189 6550

If you have an general enquiry you can call our enquiry line Monday to Friday 10.00am to 1.00pm: 01279 770189

Relay UK
if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK 

Important No drop in appointments at our main office:

Please be aware that we do not provide a drop-in service at our main office in Harlow.

If you come to the office without an appointment, unfortunately, we will not be able to see you.

This is because our advisers are fully booked in advance, often dealing with complex cases, and many are based in community locations such as GP surgeries and partner venues. In addition, for reasons of safety and client confidentiality, our office is not set up for unplanned visits.

To avoid wasted journeys, you must contact us first so we can arrange the right type of support for you.

How to get help:

• Call our freephone advice line on:

• Use our [online contact form/Email)

• Use our advice pages on this website to source the information you need.

Thank you for your understanding. This helps us give everyone the time, privacy, and advice they need.

Quick Links

You may find the following links useful

Help with money or debt >

Help with applying for Universal Credit >

You have a problem with something you’ve bought or a service you've received >

Feedback and complaints