When the system feels overwhelming - Scarlett’s story

Scarlett’s story:

Scarlett found herself in a heartbreaking situation. 

Her mum has dementia and had sadly lost the mental capacity to make decisions. Scarlett wanted to step in and help, to manage her mum’s care, her finances, and protect her future. But without a Power of Attorney in place, she was stuck. 

A solicitor quoted her around £6,000 to resolve everything. Scarlett simply couldn’t afford it. 

Feeling overwhelmed, she turned to us for advice. 

We sat down with Scarlett and explained an alternative path: applying for deputyship through the Court of Protection. We walked her through the steps and helped her understand the process. 

She discovered the costs would be around £2,000, a saving of nearly £4,000 compared to the solicitor's quote. 

But that wasn’t all. 

We also guided Scarlett to: 

✅ Apply for Attendance Allowance for her mum, unlocking vital financial support. 
✅ Secure Housing Benefit to ensure long-term housing stability. 
✅ Apply for a Council Tax exemption due to her mum’s severe mental impairment,  saving even more money monthly. 

Outcome:

Scarlett now feels empowered and informed. She’s saved thousands in legal fees and is finally able to take steps to protect her mum’s wellbeing, finances, and future with dignity. 

This isn’t just about paperwork. 
It’s about real people navigating some of the most difficult moments of their lives and finding the support they need to move forward. 

NB: Names and certain details have been changed to protect our clients’ anonymity