Email Advice

Email us for advice

If your enquiry is URGENT we do not recommend that you use email to contact us, and you should phone us instead.

Our new online referral form allows people to request an email from one of our advisers. Complete the form below with as many details as possible. Please complete all fields

Please note – this service is only for people who live in Harlow. If you do not live in Harlow please contact your local office for advice.

If you’re completing this form for someone else, please tell us your name, contact details and the organisation you work for.

We want to make it as easy as possible to get the advice needed when people need it. Before making a referral please understand your are consenting to share you data with us. To understand how we use your data please read our Privacy Policy.

Email advice paused for the Christmas period

Christmas Break – Email Advice Paused
Please note that our email advice service will be paused over the Christmas period. Normal service will resume on Monday, 5 January 2026.

Please check back after this date to submit a new enquiry.

We thank you for your understanding and wish you a very happy Christmas and New Year.

#TeamHarlow

When we e-mail you

  • If you’ve contacted us for email advice but you think you haven’t received a reply after a few days, please check your junk mail folder.

  • We aim to respond to your enquiry within 2- 4 working days but cannot guarantee an exact time frame as the service is in high demand

  • We will respond to the email address you have provided to us on the contact form below.

  • We cannot be held responsible should any person other than yourself have access to that email account, and read your correspondence.

  • We aim to provide appropriate advice in our first email reply to you.

  • Sometimes, if there isn’t enough information, we may ask you to phone us so we can get more details from you to help us best resolve your enquiry.

If your enquiry is URGENT we don’t recommend that you use email to contact us, and you should phone us instead.