Email Advice

Email us for advice

If your enquiry is URGENT we don’t recommend that you use email to contact us, and you should phone us instead.

Our new online referral form allows people to request an email from one of our advisers. Complete the form below with as many details as possible. Please complete all fields

Please note – this service is only for people who live in Harlow. If you do not live in Harlow please contact your local office for advice.

If you’re completing this form for someone else, please tell us your name, contact details and the organisation you work for.

We want to make it as easy as possible to get the advice needed when people need it. Before making a referral please understand your are consenting to share you data with us. To understand how we use your data please read our Privacy Policy.

Name

First Name

Last Name

Address

(If you give us your address, it may help us to give you more specific advice).

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Phone

(If you are happy for us to call you to discuss your enquiry, please include your number).

(###)

###

####

Are you happy for us to leave a voicemail?

Yes

Date of Birth

YYYY

Client reference number

Do you have a client reference number? If so, please let us know what it is here

Please tell us about your problem.

What have you done to resolve this issue?

Have you previously been in contact with us about this issue?

Yes

Are there any important deadlines; for example, when a bill must be paid, or a court date?

Please tell us the best time and day to call you (please note all calls will be made Monday to Friday 10am to 4pm)

Equality and diversity monitoring

To support our equality and diversity monitoring, if you are happy to share your ethnicity and diversity and are happy for us to store this information – please add details below or leave blank.

When we e-mail you

If you’ve contacted us for email advice but you think you haven’t received a reply after a few days, please check your junk mail folder.
We aim to respond to your enquiry within 2- 4 working days but cannot guarantee an exact time frame as the service is in high demand
We will respond to the email address you have provided to us on the contact form below.
We cannot be held responsible should any person other than yourself have access to that email account, and read your correspondence.
We aim to provide appropriate advice in our first email reply to you.
Sometimes, if there isn’t enough information, we may ask you to phone us so we can get more details from you to help us best resolve your enquiry.

If your enquiry is URGENT we don’t recommend that you use email to contact us, and you should phone us instead.